Privacy Policy

Last updated July 22, 2026

1. What we collect

• Account data — name, email, phone, and agency or company details for invited agents and contractors.
• Book and job data — client and property information agencies upload or that appears in carrier inspection reports (names, addresses, policy identifiers, flagged repair items, photos).
• Payment data — processed by Stripe. Card numbers never touch ClearBind’s servers; we retain only transaction records and payout history.
• Usage data — standard logs needed to run and secure the service.

2. How we use it

To operate the service: building estimates from inspections, sending approval links, dispatching contractors, delivering completion packages to agencies and carriers, paying contractors, and providing support. We do not sell personal information, and we do not use client books for advertising.

3. Who sees what

• Your agency sees its own clients, estimates, and jobs.
• Assigned contractors see the job details needed to perform the work — property address, scope, schedule, and homeowner contact for scheduling.
• Carriers receive completion documentation for the flagged items.
• Service providers — Stripe (payments), SendGrid (email), and our hosting providers — process data under their own safeguards, only as needed to run ClearBind.

4. Retention and security

Job records are retained while the account is active and as required for tax, audit, and insurance-verification purposes. Data is encrypted in transit, access is role-scoped, and production access is limited to ClearBind operations staff.

5. Your choices

Agencies can export or correct their book at any time. Homeowners can request a copy or deletion of their personal information (subject to records we must keep for completed transactions) by emailing support@clearbind.io.

6. Changes and contact

We will notify account holders of material changes to this policy. Questions: support@clearbind.io.